The following rules of conduct and monitoring relating to the COVID-19 emergency apply to the tour operator, to staff and accompanying persons, and to customers.
The protocol includes three distinct time phases:
1. before the activity - preparation and verification
2. during the activity - monitoring and emergency management
3. after the activity - feedback
The Guide / Companion / Staff:
• Know the procedures for dealing with a possible Covid-19 emergency in the group as stated (1) how to manage / isolate a person potentially affected by Covid-19, (2) how to activate rescue
• Have a supply of personal protective equipment (1) face masks, (2) gloves, (3) alcohol based gel, (4) goggles, (5) infrared digital thermometer (optional)
• Define the appropriate number of participants based on the activity performed and the spaces available
• Practice sanitation of equipment provided to customers
• Provide adequate protective material to staff including masks, gloves, alcohol-based gels, goggles, suitable detergents as well as emergency numbers
• Encourage the use of electronic payments
• Notification to customers about the Covid rules of behaviour to be followed during the activity
• Make sure each staff member and supplier has the Covid security protocol,
• Have the customer sign the declaration in which they declare:
- to know that in case of fever (over 37.5 °) or other flu symptoms there is an obligation to stay at home and to contact the family doctor,
- that they have no reasonable suspicion of a possible ongoing Covid 19 infection,
- to undertake the compliance with all the provisions provided by authorities and the rules of conduct indicated by the company, with particular reference to maintaining a safe distance and compliance with the rules of hygiene,
- to undertake immediately to inform the companion or company staff in the event of any flu-like symptoms during the activity.
The Guide / Companion / Staff:
• Make sure that participants have signed the above release form,
• Immediately notify the company of any suspected Covid-19 symptoms found in the group,
• Control and evaluate all of the participants' protective devices,
• During the briefing, remember and refer to the government directions and the required rules of behaviour,
• Respect and enforce the indications on social distancing and the correct use of personal masks for customers,
• Verify that even during accessory activities such as visits, tastings, etc., safety protocols are respected,
• Removal from the group and / or suspension of activity in the event of a serious failure in compliance with the Covid security protocol,
• Identify the equipment used so that it is recognisable by individual customers (labels on bikes, helmets, etc. with clearly visible names, etc.)
The company:
• Monitoring and assistance activities (including remotely) in case of need
The Guide / Companion / Staff:
• Sanitation and cleaning of all company equipment used during the activity, with exceptions indicated by the company,
• Report to the company any improvements to be made to the protocol
Customers:
• Report anomalies or suggestions to be made to the protocol
The company:
• Promptly manage customer and staff reports (where applicable)
Last updated May 31, 2020